Privacy Policy of True Fortune Casino

True Fortune Casino values your privacy and prioritizes protecting the information you share with us. We collect, process, and store personal data to improve our services and deliver a secure experience for all users. This Privacy Policy outlines how we gather, use, and store your data. Please read this policy thoroughly to understand your rights and how we handle your information.

Information We Collect

We collect several types of information from you when you interact with our platform. This is necessary to provide our services and comply with legal obligations.

Personal Information

Account Registration: When you create an account, we ask for specific information such as your full name, email address, date of birth, and contact details. This data allows us to verify your identity and communicate effectively.
Payment Details: Financial information, like credit card numbers or other payment methods, might be required for deposits and withdrawals. However, True Fortune Casino does not store your payment details directly. These transactions are handled by third-party providers.
Communication Data: Any emails, chat logs, or feedback you provide during customer service interactions are stored to address your queries and improve our support services.
Verification Information: To comply with legal requirements, we may ask for additional documentation, such as government-issued identification, to verify your identity. This helps maintain the integrity of our platform.

Non-personal Information

We also collect non-personal data to understand user behavior and improve our website functionality.

Device Information: We gather data such as IP addresses, device types, and browser details to monitor traffic and tailor our services to different devices.
Usage Patterns: Your activity on the site, including the time spent on each section, pages visited, and the frequency of logins, helps us analyze and improve the overall user experience.
Cookies: Our website uses cookies to track preferences, sessions, and user interactions. This enables a seamless browsing experience by remembering your choices and settings.

By collecting this data, we aim to improve the user experience and provide relevant content.

How We Use Your Information

We use the data we collect for specific purposes, all geared toward providing you with a secure and personalized experience.

Account Management: Your personal information is necessary for maintaining and managing your account, including profile updates, login credentials, and notifications.
Service Improvement: Non-personal data helps us monitor site performance, identify trends, and optimize our services to meet your expectations.
Security Monitoring: We actively monitor your account for any suspicious activity to protect against fraud or unauthorized access.
Compliance: In certain situations, we use your data to comply with legal obligations and industry regulations, including identity verification.

Our aim is to provide a safe, efficient, and enjoyable gaming experience by utilizing the information responsibly and appropriately.

We do not sell or rent your personal information to third parties. However, certain situations require us to share your data with external entities.

Third-Party Payment Processors: We work with trusted payment processors to handle your transactions securely. These companies only receive the necessary information to process payments.
Regulatory Authorities: In compliance with laws and regulations, we may share your data with government bodies or regulatory authorities when required by law.
Business Transfers: If True Fortune Casino undergoes any form of business restructuring, such as mergers or acquisitions, your data may be transferred as part of the company’s assets.

In each of these scenarios, we ensure that your data remains protected and only accessible to those who need it to perform their duties.

Data Retention

We keep your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This retention period depends on the nature of the data and any legal obligations we are bound by.

For example:

Account Information: Stored as long as your account remains active.
Transaction Records: Kept for a longer period to comply with financial regulations.
Customer Support Logs: Retained to resolve disputes or improve services over time.

If you wish to delete or update any of your personal information, you can contact us at the support email provided below. Keep in mind that certain records, particularly transaction data, cannot be deleted for legal reasons.

Security Measures

True Fortune Casino employs industry-standard security protocols to protect your personal information. This includes encryption, firewalls, and secure servers that prevent unauthorized access. We are committed to maintaining the confidentiality and integrity of your data, but no system can be 100% secure. Therefore, we encourage you to take measures to protect your account, such as using strong passwords and enabling two-factor authentication.

Your Rights

You have full control over your personal data at True Fortune Casino. You can:

Access Your Information: Request a copy of the personal data we hold about you.
Update Information: Correct any inaccuracies in your data.
Delete Information: Request the removal of your data, provided it’s not needed to comply with legal obligations.
Restrict Processing: Limit the ways we use your personal data.

For any requests regarding your rights, please contact our customer support team. We aim to address your queries promptly.

Cookies Policy

True Fortune Casino uses cookies to improve user experience and functionality. By using our website, you agree to our use of cookies. You can manage or disable cookies through your browser settings, but doing so may affect your ability to fully use our services.

Cookies we use:

Session Cookies: Keep you logged in during your session.
Preference Cookies: Save your language and layout preferences.
Analytics Cookies: Help us understand how you interact with our site, enabling us to improve.

These cookies enhance the functionality of our site, ensuring a smoother experience for users.

Changes to This Privacy Policy

True Fortune Casino reserves the right to update this Privacy Policy at any time. We recommend checking this page periodically to stay informed of any changes. If we make significant updates, we will notify you through email or a prominent notice on our website. Your continued use of our services signifies your acceptance of any revisions. For any questions or concerns regarding this Privacy Policy, please reach out to our support team at [email protected]. Thank you for trusting True Fortune Casino.